June 7, 2023

Bringing a human touch to the employee experience

Picture this scenario: It’s a Saturday morning, and you go hiking with your friends. Unfortunately, instead of taking pictures of the beautiful views, you end up returning home early with a broken ankle. It’s painful, and you realize that you won’t be able to work for a few weeks until you fully recover. But your lousy luck ends there — because you’re covered by Larkin.

A quick call to your personal administrator puts your leave process in motion. You don’t have to deal with long wait times, worry about not getting paid, or speak to different representatives whenever you need help. With Larkin, you always speak to the same, real person every time you call.

At Larkin, we believe in providing this kind of human touch with everything we do. When you partner with us as your organization’s leave and disability provider, you can deliver this same empathetic and personalized leave experience to your employees. We help you prioritize trusted human connections and the highest standard of care to support your employees through whatever challenges life brings their way.

Real people, every time

Larkin offers both employees and employers peace of mind knowing they don’t have to navigate complex (and often frustrating) phone systems. Instead, a real person is always available to answer the phone during business hours. Our goal is to make the process of taking leave as easy and seamless as possible. This way, both employers and employees can focus on being present in the moments that matter most.

One point of contact

At Larkin, we assign each employee a personal administrator who will be their single point of contact through every interaction. Whether they contact us by phone, email, or through our app, they will always be met with the same personal administrator familiar with them and their needs—providing every employee with a consistent, reliable, personalized experience.

End-to-end leave management and support

Larkin administrators are responsible for handling the entire leave process from start to finish. This includes informing you of an employee’s leave request, supporting the employee step-by-step, and providing you with regular updates on the employee’s leave status throughout their leave.

By taking care of the behind-the-scenes work, we help you deliver a superior employee experience without adding extra burden to your workload.


The trusted human connection

Employees take time off for leave or disability for many reasons, some of which may be happy occasions, while others may be difficult or unpleasant. It can be stressful for people to repeatedly share their personal stories and circumstances over and over, but with Larkin, they don’t have to. Instead, their personal administrator will be familiar with their circumstances from the beginning and will remember their situation throughout the entire leave and claims process. This personalized approach helps reduce stress for employees and allows them to focus on their recovery.

We truly care

Navigating the leave and disability process for dozens, or even hundreds, of employees can be complex, difficult, and time-consuming for HR teams. That’s why Larkin exists: to empower companies to go beyond transactional leave experiences to provide personalized and empathetic support that employees can trust.

When big life moments happen, whether welcoming a new family member, taking care of a loved one, or even themselves, employees shouldn’t have to stress about taking time off or updating their employer throughout their leave. Partner with Larkin to put your people first and show them you truly care. We’re here to help you every step of the way with customized leave and disability solutions to support your employees, no matter where they are in life’s journey.


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