If you’ve ever tried to take some time off work, you know it’s not just about marking dates on a calendar and putting your OOO email notifications on. It usually involves phone calls, long waiting periods, and what feels like a mountain of paperwork.
At Larkin, we’ve reimagined the experience of requesting a leave. We’ve turned it into something that feels… easy.
Embracing Opportunities for Growth
At Larkin, continuous improvement is ingrained in who we are. Recognizing the changing nature of employee preferences and the affinity for easier, more convenient communication tools, we embarked on a journey to modernize our leave intake process.
Because starting off on the right foot makes all the difference. In this era where technology paves the way for simplicity, Larkin has crafted an intake experience that ensures every employee begins their leave journey with ease and clarity—offering them the freedom to choose how they communicate blended with the latest tech integrations to make those initial steps as intuitive and stress-free as possible.
Our Game-Changing Improvements
Here’s a look at the changes we’ve implemented to enhance the leave intake experience:
Chatbot Assistance
The days of relying solely on emails or phone calls to initiate leaves are fading. Meet ‘Nanci,’ our new chatbot assistant, currently in beta mode and being tested by a select group of clients. Nanci offers employees an alternate way to request a leave, providing a more engaging and convenient avenue to communicate their needs. After initiating contact, their assigned admin will swiftly take over and guide them through their entire leave process, ensuring it’s grounded in the genuine human touch Larkin is known for.
Proprietary Matching Algorithm
Experience matters, and it starts with pairing each employee with the right administrator. That’s the magic of our workload management algorithm. It thoughtfully examines each administrator’s workload and skill set, and then, matches them with an employee to guarantee that the expertise of the admin aligns perfectly with the specific leave type the employee requests. This means every employee will receive a personalized and top-tier experience when they embark on their leave journey with Larkin.
Automated Intake Tasks
Ensuring consistent, high-quality service isn’t just an ideal; it’s a necessity. Once a leave is requested, a checklist of intake tasks is automatically assigned to the admin. This consistency helps in service standardization across all types of leaves. Plus, with the ability to run reports on these tasks, Larkin managers have visibility into task status and completion to make sure all are completed in a timely manner.
Calendly Integration
The back-and-forth of scheduling can be tedious. To remove this friction, we’ve integrated Calendly, helping to streamline the process and give employees the autonomy to pick suitable times for their initial calls. More so, they can share their leave request details, questions, and concerns when they book their initial call so admins come to the conversation well-prepared.
Feedback Loop
Accountability and continuous improvement drive us. Now, employees receive a survey 10-14 days after their first interaction with an admin. This feedback mechanism helps ensure we’re meeting our gold-standard promise and provides insights we can use to further refine and improve our processes.
Delivering Value and Consistency
In an age where technology drives convenience, Larkin’s new approach offers employees an intuitive, efficient, and seamless intake experience. The choice of communication mode, combined with tech integrations, ensures that the start of their leave journey is stress-free. For our admins, being better informed means making those human interactions count.
Larkin has always been synonymous with white-glove, premium service. These enhancements are a testament to our commitment to delivering on this promise. Every step, from the first interaction to feedback collection, emphasizes our dedication to consistency, adherence to timelines, and unparalleled service quality.
Elevating employee experiences lies at the heart of what we do. With our revamped leave intake process, we’re taking significant strides towards blending technology and the indispensable human touch. Experience this blend; experience the Larkin difference. Get in touch with us today.
